Privacy Policy

Last Updated: September 2025

Smartenergymarket.com.au (“Smart Energy Market”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

By using our website, submitting your details, or engaging with our services, you agree to this Privacy Policy.

Information We Collect

The types of personal information we may collect include:

Your name, phone number, email address, and postcode or suburb.
Property details relevant to solar or battery installations (e.g., roof size, electricity usage, meter type).
Information you provide when requesting a quote or contacting us.
Feedback, reviews, or survey responses you choose to submit.
Technical information such as your IP address, browser type, and site usage patterns collected via cookies and analytics tools.

We do not collect sensitive information (such as health or biometric data).

How We Collect Your Information

We may collect your personal information in the following ways:

Directly from you when you complete our online forms, request a quote, or subscribe to updates.
Through communications with our team via email, phone, or chat.
From third-party providers who help us deliver services (e.g., analytics, digital marketing).
Automatically, through cookies, scripts, or other technologies when you use our website.

How We Use Your Information

We use your personal information to:

Provide you with tailored solar and battery quotes through vetted installers.
Respond to your enquiries and improve our customer support.
Deliver updates about rebates, industry news, and new energy solutions.
Carry out market research and website analytics to enhance our services.
Meet any legal or regulatory obligations.

We will only use your personal information for the purposes outlined above, unless you have consented to another purpose or the law permits us to do so.

Disclosure of Your Information

We may share your information with:

Trusted solar and battery installation partners so they can provide you with quotes and services.
Third-party service providers (such as IT support, analytics, email platforms, and marketing providers).
Regulators, government agencies, or legal authorities when required by law.

Where possible, we ensure that third parties handle your information in compliance with Australian privacy standards.

Some of our third-party service providers may be located overseas (e.g., in the United States, United Kingdom, or Asia). By using our services, you consent to the transfer of your information overseas as required for service delivery.

Marketing

We may use your contact details to provide you with updates, offers, and educational content about solar and battery solutions. This may include email newsletters, SMS updates, or targeted online advertising.

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us directly.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. This includes secure servers, encryption, and restricted staff access.

Please note, however, that no online platform can guarantee 100% security.

Access and Correction

You have the right to access and correct the personal information we hold about you. If you believe any information we hold is inaccurate or outdated, please contact us and we will update our records promptly.

Cookies and Website Tracking

Our website uses cookies and similar technologies to:

Analyse site traffic and improve user experience.
Remember preferences and provide personalised content.
Deliver targeted advertising on third-party platforms.

You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our site.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of those sites before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date noted at the top. We encourage you to check back regularly.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: info@smartenergymarket.com.au
🌐 Website: www.smartenergymarket.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

Privacy Policy

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